We made our first Expo Tour Group in Feb, 2010. Mr. Robert from Philippines contacted us for his 40 persons group which would take a train tour to China and view 2010 Expo Shanghai. We made a 12 days China Train Tour with 2 days extensive in Shanghai for Expo site visit, tickets and private site transfers. The tour arrange is Shanghai, Suzhou, Hangzhou, Beijing, Xi'an, Shanghai which cut down expense and smooth for operation. Trains in China now get huge improvement, the rooms is clean and food is much better than before, the very important thing is we can board the train in the night and arrive next city in the morning, which cut down the tour price huge. We selected the best train we could get for them, and reserved the red hat porter ( train stations porter who handle the luggage) in every train station take care the luggage of our clients. The most important thing we ensure them is the soft sleeper train tickets! It's just in Peak Season of May holidays, We even managed them stay at the same car during travel from Beijing to Xi'an and Xi'an to Shanghai, holding all 36 sleepers in the same car and other 4 sleepers next car. that's not easy but we did it.
Of cause there's always some details we are not doing so well, like the meal, we never treated Philippines group before mostly are western groups and travelers so we don't know what they like in eating. And guides in Xi'an did lead our clients to walk a long way to find the bus. We are improving our services in every aspects.
Below is the feed back from Mr. Robert who is the tour organizer who is a nice, humor, responsible man. Thanks for him to say so kinds words to us and we do wish could serve them again in future!
My initial contact with www.chinatraintickets.net was to procure train tickets for our tour group visiting Beijing and Xian from Shanghai, because it is so hard to get train tickets in China. When I realized the great value land tours that they provided, I took advantage of this and custom-made a 12-day, 5-city tour of China that covers Beijing, Suzhou, Hangzhou, Xian and Shanghai, with an extension of 2 days to the World Expo, for our group of 40 adults and children from our school.
Dealing with them has always been pleasant. Hotels were five-stars as promised. The meals were ok, with a number of them exceptional. Overnight train rides (4 in a cabin) were fun for adults and kids alike. Buses were clean and modern. Tour guides were helpful and knowledgeable. Prices were really reasonable. Our requests were always accommodated, and they are really focused on customer satisfaction.
We were even surprised one lunch time that, without our notifying them or asking them, they feted our group to a huge birthday cake when one of the kids celebrated their birthday during the tour. When they found out how the kids miss KFC from home near the end of the tour, he arranged for us to have 5-pc chicken dinner boxes delivered to our train, and this was on top of the Chinese dinner box they already provided. I do not usually go out of my way to endorse others, but I felt to do so this time. With the train tours of www.chinatraintickets.net, you can rest assured that your trip will be truly pleasant.
Xian Big Wild Goose Pagoda
Hangzhou by the West Lake
Suzhou Ball Room Lunch
Magnificent China Tour - Suzhou Water Town 1
Magnificent China Tour - Suzhou Water Town 2
Magnificent China Tour - Hangzhou West Lake Boat Tour