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China Train FAQ

  

Q: What is China Train Tickets issuing date? How can I successfully get the train tickets from CTT?

Q: What is China Train Tickets Issue Number and how can you get the ticekts by yourslef?

Q: Do people supply extra money or be refunded difference to their tickets which have been sold when railway station changes tickets fares?

Q: What should passengers do when they want to take different levels of train in the train interval?

Q: What are the conditions for purchasing tickets for children?

Q: How many children can each passenger carry with no payment?

Q: What should children with no payment do when they take sleepers alone?

Q: How to measure children height?

Q: How to buy student tickets for overseas Chinese students and Hong Kong, Macao and Taiwan students?

Q: What should passengers who buy berth tickets do when they want to get on train on the passing station?

Q: What is valid for platform ticket?

Q: What should people do if they always pick up passengers in the station?

Q: Which kind of people can enter station without platform tickets?

Q: Who enjoy half-price tickets of disabled veterans?

Q: How to calculate tickets' valid days?

Q: How to calculate the additional ticket valid?

Q: What is the ride ticket valid?

Q: How to calculate the validity of tickets which have been changed?

Q: How to calculate the validity of tickets whose pathway has been changed?

Q: How to calculate validity of other tickets?

Q: When can station prolong the validity of tickets?

Q: How does the station check tickets?

Q: How does the train check ticket?

Q: How do passengers ride the train?

Q: When passengers get off the road, is sleeper ticket still valid?

Q: What should passengers do when they change another train or get off train in the passing station?

Q: What should passengers do on the way when their ticket is invalid?

Q: How do passengers ride a sleeper?

Q: Which kind of passenger cannot be transported?

Q: When can passengers change their tickets?

Q: What requirements do passengers apply for travel visa formalities late?

Q: Can round-trip ticket, itinerary ticket and berth tickets be changed?

Q: How do passengers request changing a higher level ticket than the original ticket of train or berth, seat?

Q: Can passengers request changing a lower level ticket than the original ticket of train or berth, seat?

Q: What should passengers do when they cannot take ride on the stipulated date, or stipulated train number or seats, sleepers due to railway responsibility?

Q: How many times can passengers change pathways in the station or in a train?

Q: What should passengers do when they want to travel continuously before arriving at the terminal station?

Q: Can two passengers holding a substitute ticket handle sub-vote alternative procedures?

Q: What should passengers do when they buy wrong tickets or are given wrong tickets?

Q: What should station staff do when station need to take passengers back due to misusing sale, purchase or mistakenly taking?

Q: How to calculate the validity of the original ticket, due to misusing sale, purchase or mistakenly taking or sitting on the station by mistake?

Q: What should passengers do when they lost their tickets?

Q: What should passengers do when they find their original tickets after buying new tickets?

Q: How to deal with passengers without tickets?

Q: How to deal with the ride with an invalid ticket?

Q: How to deal with the holders of forged or altered ticket ride?

Q: How to deal with holding platform ticket ride?

Q: How to deal with that the Ticket holders with a low level take up high-grade ride trains or shops and the agent?

Q: How to deal with passengers who hold half-price tickets without permission?

Q: How to deal with children without children's tickets?

Q: How to deal with children holding children's tickets but their height is over 1.4 meters?

Q: How to deal with adults holding platform tickets on the train with announcement?

Q: How to deal with passengers who are allowed to make up tickets on the train by station?

Q: How to deal with passengers who take another train whose ticket is the same as original ticket when they cannot take ride on the date and train number stated on the original tickets?

Q: How to deal with passengers whose tickets are not cut on the entrance or whose visa are not granted?

Q: How does passenger refund tickets?

Q: When can't the passengers refund?

Q: How to refund the ticket with the "Xing" word stamp?

Q: How to refund the platform ticket, suburban ticket, regular ticket, fixed ticket?

Q: What should passengers do if it is the railway' reason leading to refund?

Q: How to deal with passengers who want to return tickets due to line break?

Q: How much luggage can I carry aboard the train?

Q: What kind of items is not allowed entering train?

Q: How regulate quantity of luggage that the passengers carry?

Q: How to deal with passengers carrying illegal articles?

Q: What is the Luggage and parcels transport contract?

Q: What is a Consignor?

Q: What is the consignee?

Q: What is the basic certification of Luggage and parcels shipping contract?

Q: What should be claimed on Luggage parcel ticket?

Q: How to define that the Luggage and parcels contract has came to effective and terminate?

Q: What is the luggage?

Q: What cannot be included in passenger's luggage?

Q: How much is the Weight and volume of the luggage and parcel?

Q: Which kind of goods can not be shipped as parcel?

Q: How many times can every train ticket consign for luggage shipment?

Q: Ship what items need to provide the transport approval issued by the department?

Q: How to issue insured transport?

Q: Could Carrier declare that the insured luggage and parcel price are the same with the actual price?

Q: Under what circumstances can be escorted?

Q: What is the Station porter responsibility of escorts?

Q: Weight and size of the parcel consignments are how prescribed?

Q: How to calculate Luggage and parcels shipment duration?

Q: What can we do if luggage, parcels shipped exceed the specified period?

Q: What consignee required asking liquidated damages?

Q: How to apply for luggage, parcels change procedures?

Q: What should the train station do if the railway line breaks?

Q: What should the passenger do if the railway line breaks?

Q: If the railway line breaks how to handle passengers' tickets?

Q: After the train line re-opens passenger want to continue the travel, what can they do?

Q: What can passenger do if the railway line break and they are organized for a new line route by the train station?

Q: What can passenger do if the railway line break and they want to continue the trip by own?

Q: How to arrange baggage and parcels when train line break?

Q: How to deal, when the consignee request to get baggage and parcels in staging station?

Q: How to arrange the luggage and parcels when passengers stop travel in origin station or staging station?

Q: How to deal with passengers' personal injury or sudden illness?

Q: Solution of body damage to passengers or luggage loss for carriers' fault.

Q: Standard of compensation for luggage or package accident.

Q: What to do if the luggage and parcel get lost or destroyed during the shipment?

Q: In what occasion the carrier(train station)has no responsibility of passengers' bodily injury?

Q: In what occasion the carrier(train station)has no responsibility of passengers' luggage and parcels?

Q: What included in the Railway passenger and luggage shipping price?

Q: How many parts in Railway passenger and luggage shipping price?

Q: Price rate of the national railway passenger and baggage, parcel freight rate are from whom to approval?

Q: Feasibility of implementing, may a special section have a special tariff?

Q: Calculating national railway passengers, baggage, parcel shipping cost is based on what the basic?

Q: Passengers and luggage and parcel of the votes, freight mileage calculation are based on which rule?

Q: How the Passenger fares mileage rate calculated?

Q: How the luggage fares mileage rate calculated?

Q: How to do if passengers ask their luggage transported by the shortest train line between departure and arrival cities?

Q: Over the final station ticket pathway what baggage charges apply?

Q: How the Parcel freight mileage calculated?

Q: How many parts is included in the Passenger tickets fares?

Q: Passenger fare is determined on what basic rules?


Q: What is China Train Tickets issuing date? How can I successfully get the train tickets from CTT? A: CHINA TRAIN TICKETS ISSUING DATE is the most important thing for you to successfully book China Train Tickets, because train tickets could not be issued one or two month ago in China like in Europe or America, and the tickets could be bought during the issuing date approved by the train authority'.
Usually the ticket-issuing period is within 12 days, it means the tickets will start to be bought 12 days ago. On Dec.31, 2012, the train authority made the announcement that the present ticket issuing period(12 days) will be extended to the issuing period of 20 days from Jan.04,2015. But the issuing date is changing at different cities, such as maybe 12 days in Beijing, maybe 10 Days in Xi'an etc. When Festivals, especially the Chinese New Year Day come, the train authorities will make it shorter to period of 10-4 days, but when it's not in the peak season, 12 days even 20 days ago. So if you want us to successfully book your China train tickets, please do make reservation before that issuing date, we suggest you should book your train tickets 25 days ago from our webstie: www.chinatraintickets.net, of cause your passports' copies are definitely required if tickets when tickets are issued for you. What if I missed the issuing date? The result is no tickets left in train station office or tickets selling offices. Even just pass 1 minute of the issuing time. since too much demandings, all train tickets will be sold out just passed the issuing minute. We call the bookings passed the issue date - late bookings. So late bookings changing with the issuing date. For example, in low seasons, late booking is within 20 days, for high seasons, late bookings is within 4 days. Late bookings CTT will need take another way to buy your train tickets and the resutts is not so good compare with the earlly bookings. But we will try our best and use all our resorces to get them for you. If your train has passed the issuing date, you also can let us know, we will try to get the tickets for you. So the most import thing is to MAKE RESERVATIONS BEFORE CHINA TRAIN TICKETS ISSUING DATE.
Q: What is China Train Tickets Issue Number and how can you get the ticekts by yourslef? A: For the clients who select get the tickets at ticket selling offices and train stations by themselves, it's very important to know what is " Issue number ". After your China Train tickets have been issued from CTT, We will have a issue number which is the proof by which that you can print the tickets at any of the tickets selling offices and train stations tickets selling offices. we will send the issue number in our final confirmation letter to you, you can use your passport and the number to get the tickets at any of the tickets selling office , ( there will be a RMB 5 /per tickets service charge from the selling offices on the street ) or train stations to get your tickets. Train tickets issue number Mobile Message Reminder Service from CTT: USD 3/per ticket We will send you a mobile message with your issue number in it and this will be very convenient for you to get the ticket from the train station or ticket office show the clerk the tickets issue number in your mobile. You don't need to print out our final confirmation and take it by you. Please pay attention to print your train tickets at train stations, you have to find the tickets selling window there and give them both of your passports and issue number, but the people wait in line there will be very long. So CTT suggest you to print your train tickets at the tickets offces on the street, the one that near your hotel or living address, one day prior to your departure date. It will no risk of waiting too long to miss your train. For the map of the tickets selling offices in all China, please follow the link. If you have to get the tickets on the departure date at train station, we suggest you arrival the train station at least 2 hours ago, at least 3 hours ago in peak season, like before spring festival or May 1st, Oct 1st. etc. Please note you must get the tickets printed out, you can not board the train only with the number and your passports. Q: Do people supply extra money or be refunded difference to their tickets which have been sold when railway station changes tickets fares? A: Ticket fares are available for passengers who have bought tickets. So, passengers don't need to pay extra money when ticket fares are high; they also will not be refunded the difference when ticket fares are low. Q: What should passengers do when they want to take different levels of train in the train interval? A: If passengers take a car seat ride and a suburban car ride, they should pay full payment. If one is a soft seat ride, they just need to pay the difference between the soft seat and hard seat. Q: What are the conditions for purchasing tickets for children? A: Children whose heights are 1.1 to 1.4 meters should buy half-price tickets. If their heights are over 1.4 meters, they should buy full price tickets. Q: How many children can each passenger carry with no payment? A: Each passenger can carry one child whose height is less than 1.1 meters with no payment. If there is more than one child, passenger should pay tickets for other children. Q: What should children with no payment do when they take sleepers alone? A: When children take sleepers alone, they should buy full price. If there is air train, they should pay extra half-price air train tickets. Q: How to measure children height? A: All empty ticket windows, wicket, the station and the train-side doors are coated with a standard line of children height used for measuring children heights. But no matter how tall adult are, they should buy full price tickets. Q: How to buy student tickets for overseas Chinese students and Hong Kong, Macao and Taiwan students? A: (1) When overseas students and Hong Kong, Macao and Taiwan students go home, they can buy tickets on the border station; (2) If they visit other places, they can buy student tickets within a specified number of times by school location station. It is recorded by train station located in school and arrival station. Q: What should passengers who buy berth tickets do when they want to get on train on the passing station? A: In this case, passengers should tell their situation to staff when they buy the tickets. The ticket conductor should specify certain station. If they take another train, they should buy tickets from the departure station to the road station. Q: What is valid for platform ticket? A: It is valid for the date when the passenger takes train. It can be used only once. Q: What should people do if they always pick up passengers in the station? A: For these people, the station may need to offer regularly platform tickets. Platform tickets are divided by month: monthly tickets and season tickets. Quarterly platform tickets' styles and prices are regulated by the State Council department. Monthly platform tickets' price are regulated by Railway Bureau, The price should be no less than once a day. Q: Which kind of people can enter station without platform tickets? A: Children accompanied by adults are less than 1 meter tall and in special circumstances railway station agree people to enter station without a platform ticket. If not, people will be asked to pay double platform tickets. Q: Who enjoy half-price tickets of disabled veterans? A: People's Liberation Army and the Chinese People's Armed Police's soldiers enjoy half-price tickets with disabled revolutionary servicemen certificate due to injuries. People's police enjoy half-price soft seat, hard seat ticket and additional tickets with wounded or disability pension certificates due to work affairs. Q: How to calculate tickets' valid days? A: Ticket validity is calculated by mileage: 500 km or less for the two days; over 500 meters, one thousand meters refers to each additional day. Suburban railway transport tickets' valid days are regulated by railway station. Q: How to calculate the additional ticket valid? A: Berth at the specified date and trips are valid for use. Other additional tickets are valid with a valid ticket. Q: What is the ride ticket valid? A: Various ride tickets are valid from a specified date to 24pm on the last day of validity. Q: How to calculate the validity of tickets which have been changed? A: The validity of tickets having been changed is calculated from the actual ride date, when passengers want to take ride in advance; when they want to get on train late, the validity is calculated by original date. Q: How to calculate the validity of tickets whose pathway has been changed? A: The validity of tickets whose pathway has been changed id calculated by miles from the changed station. Q: How to calculate validity of other tickets? A: The validity of other tickets is calculated by stipulated date or requirement. Q: When can station prolong the validity of tickets? A: Under the following circumstances can the Commissioner prolong the validity: (1) Due to train at full strength, delays, outages and other reasons, guests can not arrive within the validity period stipulated, Station Director need to prolong tickets' validity. The validity is calculated from the end of the day. (2) Passengers due to illness can prolong the ticket validity period with the certificate issued by the medical units or confirmation confirmed by station, but no more than 10 days; sleeper ticket does not apply for the extension, you can obtain a refund; accompanies enjoy the same situation. Q: How does the station check tickets? A: Station on the entry and exit check passengers' tickets; as for half-price ticket holders and various passes of passengers must hold the appropriate documents. These will be marked after being verified. Q: How does the train check ticket? A: Train on the bus check passengers' tickets. The train conductor is responsible for the entrance ticket; the conductor is responsible for the implementation within the work cooperated with marshals, and other relevant personnel. Checking tickets once every 400 km; less than 400 kilometers, conductor should check tickets once on the train. In some special sections tickets are examined by driver. When rail inspectors with any inspection certificates and wearing armbands examine tickets, they should first contact with the conductor. In some special circumstances they can first perform the task. Conductor, marshals and other train staff on the train cooperate with the staff. Q: How do passengers ride the train? A: Visitors are required to take ride at the date, train number and seats stated on the tickets, and to arrive at destination within the validity. If they take ride in passing station, the fare is not refunded. Passengers can get off the train in the passing station or get their tickets restored within the ticket validity. Q: When passengers get off the road, is sleeper ticket still valid? A: When passengers get off the train on the middle station, sleeper tickets are invalid. Q: What should passengers do when they change another train or get off train in the passing station? A: When passengers change another train or get off train in the passing station, they should first apply for a visa in the station. Q: What should passengers do on the way when their ticket is invalid? A: When passengers' tickets are invalid on the way, they should pay extra money which is calculated from the terminal station or the latest station in case of traveling continuously. Regular tickets can be used effectively to arrive at the terminal station. Q: How do passengers ride a sleeper? A: When passengers ride sleepers, their tickets are collected by conductor and they are given sleeper card. Before they get off train, conductor will switch off tickets. If there is a sleeper empty after driving 1 hour, conductor can sell the sleeper. When passengers get on the train, conductor should arrange the same sleeper. If there are no sleepers, conductor should write passengers' record for passenger to refund their ticket at the terminal station. Berth ticket is only responsible for passengers themselves. Adults with a child or two children can share a sleeper. Q: Which kind of passenger cannot be transported? A: Patients with severe infectious diseases, mental illness or health condition endangering the safety of others passengers cannot be transported by the station; passengers holing tickets will be refunded their money according to the regulation. Q: When can passengers change their tickets? A: When passengers cannot take ride on the stipulated date and extend ticket validity on promise, they can apply for a visa in advance or modify later travel formalities. When they apply for a visa, it will be stamped "Meal travel dates trips" on the ticket north marking "Meal by a certain period of train certain date, a certain number of cars," or Pasting "Meal by a certain period one day a car a number ". Q: What requirements do passengers apply for travel visa formalities late? A: Passengers applying for travel visa formalities late should be no later than two hours after driving; group travelers must apply for visa 48 hours before driving. Q: Can round-trip ticket, itinerary ticket and berth tickets be changed? A: Round-trip ticket, itinerary ticket and berth cannot be changed. Q: How do passengers request changing a higher level ticket than the original ticket of train or berth, seat? A: Passengers can request changing a higher level ticket than the original ticket of train or berth, seat. They need to pay the difference which calculated by mileage. Q: Can passengers request changing a lower level ticket than the original ticket of train or berth, seat? A: Passengers cannot change a lower level ticket than the original ticket of train or berth, seat. If they want to change, the difference will not be refunded. Q: What should passengers do when they cannot take ride on the stipulated date, or stipulated train number or seats, sleepers due to railway responsibility? A: When passengers cannot take ride on the stipulated date, or stipulated train number or seats, sleepers due to railway responsibility, railway station need to rearrange new train, date and seats, sleepers. If the price of new train is higher than original train, passengers don't need to pay extra money; if it is lower, railway station need to refund difference to passengers. Q: How many times can passengers change pathways in the station or in a train? A: Passengers can change pathways in the station or in a train for only once within tickets' validity. If there is difference, passengers should pay extra money. But if the new ticket is lower than original ticket, the difference will not be refunded. Q: What should passengers do when they want to travel continuously before arriving at the terminal station? A: Passengers should pay extra money when they want to travel continuously before arriving at the terminal station, in the case of a train transport handling this situation. Q: Can two passengers holding a substitute ticket handle sub-vote alternative procedures? A: Two or more passengers holding a substitute ticket can require handling sub-vote alternative procedures. They need to pay nuclear charge fees measured by quantity. Q: What should passengers do when they buy wrong tickets or are given wrong tickets? A: When passengers buy wrong tickets or are given wrong tickets, they need to change a new ticket at the station. When passengers need to pay the difference in middle station, originally arrival station or train, they need to change alternative tickets. When passengers need to be refunded fares, conductor should write passengers record as the certificate for passenger obtaining fees. Station also needs to send passengers to the terminal station without charge. Proper station, not charge a fee or cancellation fees. Q: What should station staff do when station need to take passengers back due to misusing sale, purchase or mistakenly taking? A: Station staff should take passengers back with free charge due to misusing sale, purchase or mistakenly taking. During the free zone, passengers cannot get off. If they want to do it, they need to pay the difference between departure station and arrival station. Q: How to calculate the validity of the original ticket, due to misusing sale, purchase or mistakenly taking or sitting on the station by mistake? A: Due to misusing sale, purchase or mistakenly taking or sitting on the station by mistake passengers cannot arrive at destination, the validity of the original ticket need to be recalculated according to mileages between exhumation station and terminal station. Q: What should passengers do when they lost their tickets? A: Passengers should pay extra money to buy other tickets with passports. Q: What should passengers do when they find their original tickets after buying new tickets? A: Passengers should require conductor to write passengers' record as the certificate for them to obtain payment in the terminal station. Q: How to deal with passengers without tickets? A: Passengers without tickets will be required to pay payment calculated from departure station to terminal station. And they also need to pay extra 50% of the replacement ticket fare and handling charge. Q: How to deal with the ride with an invalid ticket? A: Dealing with the invalid ticket as no ticket. Q: How to deal with the holders of forged or altered ticket ride? A: Holders of forged or altered ticket ride should be sent to public security department, in addition. Q: How to deal with holding platform ticket ride? A: Holding platform ticket on the train and do not have a statement after 20 minutes' driving. This ticket is regarded as being invalid. Q: How to deal with that the Ticket holders with a low level take up high-grade ride trains or shops and the agent? A: When the Ticket holders with a low level take up high-grade ride trains or shops and the agent, fill the collection of the price differential between high-risk, and subject to should fill the fare of 50% of the ticket fare, check fees Q: How to deal with passengers who hold half-price tickets without permission? A: Passengers who hold half-price tickets without permission should make up the difference and pay more 50%of tickets and handling fees. Q: How to deal with children without children's tickets? A: Children without children's tickets should make up the price of children's tickets and handling fees. Q: How to deal with children holding children's tickets but their height is over 1.4 meters? A: Children holding children's tickets but their height is over 1.4 meters should make up the difference between children's tickets and full tickets. Q: How to deal with adults holding platform tickets on the train with announcement? A: Adults holding platform tickets on the train with announcement should pay payment calculated from departure station to the next station,and handling fees. Q: How to deal with passengers who are allowed to make up tickets on the train by station? A: Passengers who are allowed to make up tickets on the train by station should make payment from the station they get on to the station they get off. They also need to pay handling fees. Q: How to deal with passengers who take another train whose ticket is the same as original ticket when they cannot take ride on the date and train number stated on the original tickets? A: Passengers who take another train whose ticket is the same as original ticket will be given alternative tickets within 2 hours. But out of 2 hours, their tickets are invalid. Q: How to deal with passengers whose tickets are not cut on the entrance or whose visa are not granted? A: Passengers whose tickets are not cut on the entrance should recut on the entrance; passengers whose visas are not granted should be granted again. Passengers just need to pay handling fees. But tickets which have been used cannot be cut or granted. Q: How does passenger refund tickets? A: Passengers who want to refund should return the ticket before driving. In special circumstances tickets may be also refunded within 2 hours after driving, refund the full fare. Group travelers must apply for refunding before 48 hours and pay the cancellation fee according to the provisions nuclear admission. Q: When can't the passengers refund? A: Travelers cannot refund after travel begins. However, if they are injured, sick and can not continue the journey, passengers could refund and get the fare difference after station and the train has proved. If the mileage interval is not enough, calculate as the minimum mileage; accompanies enjoy the same situation. Q: How to refund the ticket with the "Xing" word stamp? A: Returning the ticket with a "Xing" character stamp, one should cancel the luggage transportation first or alter to package shipping firstly and then apply for a refund. Q: How to refund the platform ticket, suburban ticket, regular ticket, fixed ticket? A: According to regulations, platform tickets can't refund. The way of refunding the suburban ticket, regular ticket, fixed ticket is made by the railway transport enterprise approach custom. Q: What should passengers do if it is the railway' reason leading to refund? A: According to the following provisions, if it's railway's responsibility leading to refund, passengers can return ticket without paying refunding fees. (1) In the starting station, refund all fares; (2) On the road stations, refund difference between ticket price and station taken. Station 's mileage is less than minimum mileage, refund the full fare; (3) At the destination, refund difference between ticket price and arrival station. the mileage. The mileage of unused portion is less than minimum mileage; it is measured as minimum mileage; (4) Air conditioning equipment cannot be repaired during operation due to air conditioning trouble; passengers can obtain fares measured by unused station. Q: How to deal with passengers who want to return tickets due to line break? A: Passengers who want to return tickets due to line break should be given full price at the departure station. On the road, they will be given the difference between full ticket fares and station taken without handling charge. But illegal tickets and used tickets will not be refunded. If railway is responsible for line break, it will be refunded money according to 104. Q: How much luggage can I carry aboard the train? A: The China Ministry of Railways stipulates that the weight of small luggage that you may carry with you on the train is limited to 20 kilograms (44 pounds). Large baggage exceeding the limit can be checked into the train and the related formalities will need to be transacted at the railway station before your departure. Q: What kind of items is not allowed entering train? A: The following items shall not be brought into the train: (1) The goods that the country prohibits or restricts transporting; (2) The dangerous goods and ammunition which been listed in laws, regulations, rules and regulations, and chemical products which the carrier cannot identify the nature of; (3) Animals and goods which obstruct public health (including odor, such as smell); (4) Items that may damage or contaminate the train; (5) Items with size or weight exceed "Railway Passenger transportation Regulation" provisions. Q: How regulate quantity of luggage that the passengers carry? A: For the convenience of passengers' traveling life, passengers can carry the following items in limited quantity: (1) 5 Gas Lighters, 20 boxes of safe-matches; (2) No more than 20 ml nail polish, matting agents, hair dye. Not more than 100 ml alcohol, perm lotion. Not more than 600 ml mousse, hair gel, hygiene insecticide and air freshener; (3) Military, armed police, public security officers, militia and armed hunters wearing bullet with regulations; (4) 20 newborn chicken Q: How to deal with passengers carrying illegal articles? A: Deal with passengers carrying illegal articles according to the following provisions: (1) In the departure station, passengers are prohibited enter the Station; (2) In the train or under the train, as to more than free weight items, overweight part should charge four parcels freight fees. The whole overweight, over-sized items which can't be divided should make up the four parcels freight fee between the ending station and the staring station according to the total weight of the pieces; (3) Once finding goods that countries prohibit or restrict transporting, it should be charged double four parcels freight between the ending station and the staring station according to the total weight of a piece of goods. Dangerous goods are given to the front stops to handle, if necessary, it will be transferred to police. It is necessary to destroy dangerous goods on the spot, so they can not harm others and conductor is not responsible for fares. Confiscating dangerous goods needs to give confiscating certificate to passengers holding these goods. (4) If the passengers' overweight, over-sized luggage worth is less than the freight , charge 50% of value of goods; (5) When making up freight, it shall not exceed the departure station and terminal station of the train. Q: What is the Luggage and parcels transport contract? A: Railway luggage, parcels transport contract refers to the rights and obligations agreement concerning on the baggage, parcel shipping between carrier and the shipper. Q: What is a Consignor? A: Consignor is the people who consign their small pieces of baggage or cargo to the Railway Bureau and signed the baggage, parcel transport contract with Railway Bureau. Q: What is the consignee? A: Consignee means the recipient who receives the luggage with a valid certificate. Q: What is the basic certification of Luggage and parcels shipping contract? A: he basic certification of Baggage and parcel shipping contract is Luggage parcel ticket. Q: What should be claimed on Luggage parcel ticket? A: 1, departure and arrival station. 2, Consignor's name, receiver's name, address, contact number and the zip code 3, name, packaging, pieces, weight of Luggage and parcels. 4, shipping fare 5, declared price of the Luggage and parcels Q: How to define that the Luggage and parcels contract has came to effective and terminate? A: The Luggage and parcels contract come to effective when the Carrier accepted the clients' luggage and parcels, and full filled the Luggage parcel ticket. The Luggage and parcels contract come to terminate when the receiver got the Luggage and parcels from the carrier. Q: What is the luggage? A: Luggage means the beddings, clothes of passengers' for personal uses, news reporters books, disabled person's wheelchair, and some other travel necessity. Q: What cannot be included in passenger's luggage? A: Currency, securities, precious relics, gold and silver jewelry, archival material and other prohibited goods are not allowed for shipment. Q: How much is the Weight and volume of the luggage and parcel? A: The maximum weight of luggage is 50 Kilogram. Minimum volume of luggage is 0.01 Cubic meter. Luggage should be shipped along with the passenger' train or shipped in advance. Q: Which kind of goods can not be shipped as parcel? A: 1, corpse, bones, ashes and other easy polluted materials. 2, Snakes, wild beasts and live animals overweight 20 kg. 3. The dangerous goods ammunition which State Council department in charge of the railway declared. And the Chemical Products which the carrier can not identified. Q: How many times can every train ticket consign for luggage shipment? A: Passenger can consign only one luggage shipment with the valid train ticket in boarding section. The disabled person has no time limitation. Q: Ship what items need to provide the transport approval issued by the department? A: (1) Gold and silver jewelry, precious relics, currency, securities, firearms; (2) Dogs and state laws protected animals; (3) Above the provincial government propaganda with non-sale; (4) Exemption under the relevant state department's goods; (5) National restrictions on the transport of goods; (6) The carrier shall provide proof that the other items shipping animal and plants should have animal and plant quarantine departments quarantine certificate. Consignment of radioactive substances, oil sample container should be in accordance with the provisions of the State Council, the railway authorities to provide dose certificate oil sample container permits. Q: How to issue insured transport? A: Luggage, parcels divided insured and non- insured transport transportation, shippers can choose one of the modes of transport. Insured luggage can be divided into pieces declarations price, all pieces can also be a number of declarations price. When handled by a group can not only cover part of it. Q: Could Carrier declare that the insured luggage and parcel price are the same with the actual price? A: Yes, the carrier can check passengers' luggage and parcel and declare their price is the same with the actual price. If the passenger refuse let the carrier to check their luggage and parcel, the carrier can also refuse the luggage shipment. Q: Under what circumstances can be escorted? A: Consignment of gold and silver jewelry, currency securities, artifacts, guns, animals to be fed halfway etc. need to be escorted. Escorts should buy tickets and responsible for the safety of the goods pawned. Carrier shall provide convenience for the escort's ticket. Q: What is the Station porter responsibility of escorts? A: Station porter for the carriage of parcels has been registered shall notify the escort loading dates and train number. Q: Weight and size of the parcel consignments are how prescribed? A: Shipping weight of the package shall not be more than 100 kg per compartment, and also ensure order and safety in the car. Shop for occupied rooms shall accord to occupy quantity to buy tickets. If affected other goods carried by travelers, they should occupy a separate private rooms and in accordance with the number of shops to buy tickets. Q: How to calculate Luggage and parcels shipment duration? A: Luggage and parcels shipment duration calculated by the transportation distances. From the shipment day on, surpass 600 km shipment time of luggage will have one day added. Less than 600km also calculated as one day. Surpass 400 km shipment time of parcel will have one day added. Less than 400km also calculated as one day. Express parcel arrived as promised the calculation period. Q: What can we do if luggage, parcels shipped exceed the specified period? A: If luggage, parcels shipped exceed the specified period the carrier should pay the liquidated damages to the receiver according to how many days exceeded. The maximum penalty should no more than 30% of shipping fee. If changed the luggage and parcels the carrier will not afford the liquidated damages to the consignor. Q: What consignee required asking liquidated damages? A: Consignee should ask liquidated damages within 10days from the day received the luggage and parcel. If the luggage and parcel shipment duration exceed 30 days, consignee can ask the liquidated damages and claimed they never received their luggage and parcel. Q: How to apply for luggage, parcels change procedures? A: Consign can apply for luggage, parcel change procedures after they issued the luggage shipment, but consign can only change one time. This change procedure is not applied for live and fresh goods. (1) Before luggage package canceled shipment, refund all shipping costs; (2) Post-shipment requirements shipped back or change station to station consign need to pay the balance or be refund the shipment charge from the carrier according to the actual shipment distance. (3) Passengers cancelled their traveling, requests are still luggage transported to the station, the shipment fee will be charged as parcel transportation, and consign need to pay the differences. Q: What should the train station do if the railway line breaks? A: Line break, the train can not continue running, proper arrangements should be done to the blocked travelers. Station should declare the closed and re-open business time information to the passenger, and make the announcement in time. Q: What should the passenger do if the railway line breaks? A: If the railway line break passenger can wait for the re-open notification, return to the departure station, cancel the ticket at line break station or take a alternative line. Q: If the railway line breaks how to handle passengers' tickets? A: If a middle of a station has been cancelled for this train, but the tickets are sold, then the conductor will do following for the tickets sold. Firstly, the conductor will indicate the reason, the tickets date, and the return station on the back of tickets. Secondly, the conductor will stamp for those terms, he may also stamp with his name if need. It will be a voucher for you to get back the original station, cancel the tickets at halfway, and change other train or extend the validity dates of the tickets for free Q: After the train line re-opens passenger want to continue the travel, what can they do? A: They can hole the tickets and continue the travel within 10 days from the line re-opened day on. Train station should accordingly extend the tickets validation. Soft sleeper tickets should be cancelled and fully refunded from the train station. Q: What can passenger do if the railway line break and they are organized for a new line route by the train station? A: The original ticket cannot cancelled and refunded, it can be used as the new train tickets for the changed line, but it will become invalid if passenger get off the train half way. Q: What can passenger do if the railway line break and they want to continue the trip by own? A: If passenger want to change their route on own, this situation will be handled as changed route procedure. Q: How to arrange baggage and parcels when train line break? A: Properly keep from-station baggage and parcels, freight needn't to be filled up or refunded on bypass transport. Detained living creatures parcels in staging station should be sold off in time. Q: How to deal, when the consignee request to get baggage and parcels in staging station? A: When the consignee requests to get baggage and parcels in staging station, balance of the prepaid freight and the freight from from-station to the staging station should be refunded. Freight less than the minimum should be charged as minimum freight. As for baggage and parcels that canceled and are requested to return to the origin station, refund all shipping costs. Q: How to arrange the luggage and parcels when passengers stop travel in origin station or staging station? A: When travelers stop by origin station or staging station, while the baggage is transported to the destination station, travelers request to ship the luggage and parcels back to origin station or staging station, freight needn't to be filled up or refunded. If luggage and parcels are requested to ship to destination station, freight difference should be made up. Q: How to deal with passengers' personal injury or sudden illness? A: When passengers get injury or sudden illness, station or train staff should conduct on-site inspection in conjunction with police officers. Collecting circumstantial evidence, physical evidence, investigating the causes of the accident, drawing up the passenger records or passenger casualty records and take rescue measures actively, in accordance with the passenger personal injury or illness relevant regulations. Q: Solution of body damage to passengers or luggage loss for carriers' fault. A: The highest limit of compensation is ? 40,000 for body damage and ? 800 for luggage loss. If proved by carriers that accident was caused by both fault of carriers and passengers or shipper, the responsibility is undertook for their fault level. Q: Standard of compensation for luggage or package accident. A: Standard of compensation is: Complete loss for insured items is compensated for actual loss, but not higher than insured value. Section loss for items is compensated for damage percentage. If items are insured severally, compensation is made for actual damage of individual item, but not higher than insured value of it. If items is not insured , compensation is made for actual damage , but not higher than 15 ?/ kilogram with shipped quality . If luggage loss is caused by carriers' intentional purpose or culpable negligence, the compensation is not limited by above Standard situation and items is compensated for actual damage Q: What to do if the luggage and parcel get lost or destroyed during the shipment? A: If the luggage and parcel get lost or destroyed during the shipment the shipping charge should be fully refunded. Q: In what occasion the carrier(train station)has no responsibility of passengers' bodily injury? A: 1, Force majeure 2, the injury caused by passenger's self health problem. Or it proved that the injury was caused by passenger's self intention and gross negligence. Q: In what occasion the carrier(train station)has no responsibility of passengers' luggage and parcels? A: 1, Force majeure 2, the nature of the article itself or reasonable wear and tear 3, Poor packaging methods or container, viewed from the outside can not be found or no required safety flag 4, Shipper own escort with parcels shipped 5, the consignee or any other breach of railway regulations fault of their own Q: What included in the Railway passenger and luggage shipping price? A: Railway passenger and luggage shipping price including the passenger ticket price, luggage price, and parcel price. Q: How many parts in Railway passenger and luggage shipping price? A: Two parts, Railway passenger, luggage shipping price and the miscellaneous. Q: Price rate of the national railway passenger and baggage, parcel freight rate are from whom to approval? A: National Passenger fares rates and luggage, parcel freight rate from the State Council department in charge of development of the railway, the State Council for approval. Passenger charges by the State Council department in charge of the railway. Q: Feasibility of implementing, may a special section have a special tariff? A: Negotiated by the State Council department in charge of national railway authorities agreed price, the special section may apply special tariffs. Q: Calculating national railway passengers, baggage, parcel shipping cost is based on what the basic? A: Unless otherwise specified herein, "passenger rail freight rule " is to calculate the national railway passenger, baggage, parcel shipping fees fundamental basis. Q: Passengers and luggage and parcel of the votes, freight mileage calculation are based on which rule? A: Passengers and luggage and parcel of the votes, freight mileage, and the railway authorities to the State Council announced the "passenger rail freight odometer "as the calculation basis. Q: How the Passenger fares mileage rate calculated? A: Passenger fares mileage calculated by passenger's actual traveling pathway. Q: How the luggage fares mileage rate calculated? A: Luggage fares mileage calculated by luggage's actual shipping pathway. Q: How to do if passengers ask their luggage transported by the shortest train line between departure and arrival cities? A: When passengers ask their luggage transported by the shortest train line between departure and arrival cities the luggage fares mileage rate can be calculated by the shortest pathway. Q: Over the final station ticket pathway what baggage charges apply? A: Beyond the end of the station over the baggage ticket, the extra part of luggage fee will be charged as the parcel shipment. Q: Beyond the end of the station over the baggage ticket, the extra part of luggage fee will be charged as the parcel shipment. A: Parcel freight mileage calculated by shortest route. Q: How many parts is included in the Passenger tickets fares? A: Passenger fare consists of two parts: Ticket fare: hard seat, soft seat ticket prices. Additional ticket fare: accelerated, sleeper, air conditioning ticket fare. Q: Passenger fare is determined on what basic rules? A: Passenger fares are per person per kilometer fare rate basis, in accordance with the implementation of distance passenger trains and different equipment conditions, far from diminishing handed approach taken to determine. Fare includes passenger accident compulsory insurance. Specific fares announced by the State Council department in charge of the railway fare table shall prevail.

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